Trash-T LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website https://trash-t.co.uk.
Last updated: 08-05-2025
1. Information We Collect
We may collect and process the following types of personal data:
Personal details – your name, address, phone number, and email address.
Service information – details about the waste clearance, collection, or removal service you request.
Payment details – card or bank transfer details (processed securely by our payment providers; we do not store card details).
Communications – emails, phone calls, or messages exchanged with us.
Website usage – information about how you use our site, including cookies, IP address, and browsing behaviour.
2. How We Use Your Information
We use your personal data for the following purposes:
To provide waste removal and clearance services.
To issue invoices, receipts, and Waste Transfer Notes.
To respond to your queries and customer service requests.
To send service reminders, updates, or important notices.
To improve our services and website performance.
To comply with legal obligations (e.g., environmental regulations).
3. Lawful Basis for Processing
We process your personal data under the following legal grounds:
Contract – to provide the services you request.
Legal obligation – to comply with waste carrier regulations and record-keeping requirements.
Legitimate interest – to manage our business operations, prevent fraud, and improve our services.
Consent – where you have opted into receiving marketing communications (you may withdraw this at any time).
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Our staff and subcontractors who help deliver services.
Payment providers (for processing secure payments).
Regulatory authorities (such as the Environment Agency) when legally required.
IT service providers who manage our website and email systems (under strict data security agreements).
5. Data Retention
We keep your personal data only for as long as necessary:
Service and billing records – kept for up to 7 years for tax and legal purposes.
Marketing consent – until you unsubscribe or withdraw consent.
Waste Transfer Notes – retained in line with environmental regulations.
6. Your Rights
Under UK GDPR, you have the following rights:
Access to your personal data.
Correction of inaccurate or incomplete data.
Erasure (“right to be forgotten”) where applicable.
Restriction or objection to certain processing.
Data portability.
Withdraw consent for marketing at any time.
To exercise these rights, please contact us at [email protected].
7. Cookies
Our website may use cookies to improve user experience, track analytics, and deliver relevant advertising. You can manage or disable cookies in your browser settings.
8. Security
We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Trash-T LTD
Company No: 15103925
Waste Carrier Number: CBDU502267
Tel: +44 7444 055035
Email: [email protected]
Website: trash-t.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: https://ico.org.uk/